Refund policy

At BLEEK, we strive to ensure every customer is satisfied with their purchase. If you're not completely happy, we're here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return, your item must:

Be unworn, unwashed, and in its original condition.
Have all original tags attached.
Be free from stains, odours, pet hair, or any signs of wear.
Be returned in the original packaging where possible.

Items that do not meet these conditions may be refused.

Non-Returnable Items

The following items cannot be returned unless they are faulty or incorrect:

Sale or clearance items.
Gift cards.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order.

Please include:

Your order number.
A description of the issue.
Clear photos showing the fault or incorrect item.

Once approved, we will arrange a replacement, exchange, or full refund at no additional cost.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome.

If approved:

Refunds will be processed back to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping costs are non-refundable unless the return is due to our error or a faulty product.

Exchanges

We currently offer exchanges for:

Faulty products.
Incorrect items received.

If your desired size is unavailable, a refund or store credit may be offered.

Return Shipping

Customers are responsible for return shipping costs unless:

The item is faulty.
The wrong item was sent.
The product arrived damaged.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

How to Start a Return

To begin a return, please contact our customer support team with:

Your full name.
Order number.
Reason for return.

Once your request has been approved, we'll provide return instructions.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product has a major fault, you are entitled to a replacement, repair, or refund in accordance with Australian consumer guarantees.